TY - JOUR
KW - museum informatics
KW - information workers
KW - information use
AU - Isto Huvila
AB - Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.

BT - JASIST
DO - 10.1002/asi.22852
M1 - 7
N2 - Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.

PY - 2013
EP - 1375–1387
T2 - JASIST
TI - How a Museum Knows? Structures, Work Roles, and Infrastructures of Information Work
UR - http://dx.doi.org/10.1002/asi.22852
VL - 64
ER -