@article{71,
  keywords = {museum informatics, information workers, information use},
  author = {Isto Huvila},
  title = {How a Museum Knows? Structures, Work Roles, and Infrastructures of Information Work},
  abstract = {Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.
},
  year = {2013},
  journal = {JASIST},
  volume = {64},
  number = {7},
  pages = {1375–1387},
  url = {http://dx.doi.org/10.1002/asi.22852},
  doi = {10.1002/asi.22852},
}